Refund Policy

Last updated 5 August 2026

If a purchase did not arrive, we refund it in full — no argument, no questions about why. If a child bought it on your card, we refund that too. Once an entitlement has been delivered and used, we generally cannot take it back, so please read section 3 before you buy.

1. Who to ask

Email support@minthavenmc.com with your Minecraft username, the Tebex transaction id from your receipt, and one line on what went wrong. We aim to reply within 3 business days. Approved refunds are issued by Tebex Limited, the merchant of record, back to the original payment method — how long the money takes to land after that is your bank's timing, typically 5–10 days.

2. We refund these, in full

Failed or missing delivery — you paid and the rank, keys or claim blocks never arrived. Either we deliver it or we refund it, your choice.
Duplicate charge — the same package charged twice for the same account.
Delivered to the wrong username because of a fault on our side.
A purchase made by a child without the card-holder's permission. Email us as the card-holder and we refund it and block that account from buying again. We would rather do this than keep money a household did not mean to spend.
We removed or fundamentally cut a perk you paid for and did not replace it with something of at least equal value.
The server closes permanently within 30 days of your purchase.

3. What we cannot refund

Crate keys that have already been opened. The roll is final — that is what a key is. Unopened keys are still refundable under section 4.
Consumables already used, or claim blocks already spent on a claim.
A rank you have had the benefit of, beyond the cancellation window in section 4.
An account banned for breaking the rules. A ban is the consequence of cheating, griefing or harassment; it is not a product fault. Ban appeals are separate and free.
Change of mind about how the server plays after you have played with the entitlement. The server is free to join — try it before you buy.
Downtime, restarts or lag. See the Terms.

4. The 14-day cancellation right for digital content

If you are a consumer in the UK, the EU or another country with an equivalent distance-selling right, you normally have 14 days to cancel a purchase made online.

For digital content that right ends once delivery has begun with your express consent, and at checkout you agree to immediate delivery — that is the whole point of an in-game entitlement arriving in under a minute. So in practice:

Not yet delivered — cancel within 14 days for a full refund, for any reason.
Delivered but untouched (keys unopened, claim blocks unspent, rank perks unused) — tell us within 14 days and we will refund it and remove the entitlement.
Delivered and used — the cancellation right no longer applies, and section 3 does.

Nothing on this page removes a legal right you have that cannot be waived by agreement. If your local consumer law gives you more than this policy does, your local law wins.

5. Faulty or mis-described packages

If a package does not do what the store said it does, that is a fault, not a change of mind. Tell us and we will fix the package, replace it, or refund it. Published crate odds are part of the description: if the live drop table does not match the published odds, every key bought under the wrong table is refundable.

6. Chargebacks

Please email us before you contact your bank. Nearly every dispute we see is a delivery problem we can fix in minutes, and a chargeback costs us a fee on top of the refund we would have given you anyway.

When a payment is reversed by chargeback:

the entitlement it paid for is removed — the rank, the keys, or the claim blocks;
the account is blocked from further purchases while the dispute is open;
if the chargeback is found to be fraudulent — for example the purchase was delivered, used, and then disputed — the account may be permanently banned from the store and the server.

If a chargeback was a genuine mistake, email us. We will normally lift the block once the disputed amount is settled.

7. Spending guidance

MintHaven is meant to be a game, not a bill. We suggest keeping total spend under $25 in any month, and buyers under 18 need the card-holder's permission before buying anything. Any card-holder can email support@minthavenmc.com and have an account blocked from future purchases; it stays blocked until you tell us to lift it.

8. Crate keys and randomised rewards

Crate keys give randomised rewards. Their odds are published, they are identical for bought and earned keys, and every crate's keys can be earned in-game for free. Paid randomised rewards are restricted in some countries, so key packages are not sold to buyers in Belgium or anywhere else they are prohibited — see the Terms.

9. Contact

support@minthavenmc.com. Include your Minecraft username and the transaction id and we can usually resolve it on the first reply.